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. Execute the installer with the Run as administrator option. Enter to the BIOS setup ( ) and select “ Load Optimized Preferences“, then save and exit. Mentioned in, worked for ZenBook UX305FA, UX305F, UX305UA, UX303LN, UX360CA, A455LN/X455LN, X455YA, X555B, X555BP, X555LAB, X555Q, X555QA, X555QG, F556UA, N56JR, N56VZ, Q536FD, Q405UA, S410UA and ASUSPRO B9940. Update the BIOS to the latest version. Mentioned in, worked for ZenBook UX305FA, UX305, E200HA, X454LA, X455LA and X540AL. Be careful with this option, it is explained how to do it.

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Enter to the BIOS setup, go to the Advanced tab and enable Internal Pointing Device. Mentioned in, worked for X540L and X556UR.

Install Intel Serial IO before installing the touchpad driver:. Mentioned in and, worked for X541NA, X441UAK, VivoBook Pro, N580GD, TUF Gaming FX504, FX504GM and GL504GM. Update the Intel Chipset driver:. Worked for F205TA and N552VW. Delete ASUS Smart Gesture with Revo Uninstaller Pro in Advanced mode. Mentioned in and. Repair install of Windows 10 with an in-place upgrade.

Download Microsoft and choose Upgrade this PC now. Check that Keep personal files and apps is selected.If Smart Gesture installer still throws the error message, there is a workaround.

Use the driver corresponding to your touchpad vendor. This might be the final solution for the installer problem, but I need some feedback:. Download the latest ASUS Smart Gesture driver.

Extract the installer content opening a command line window in the installer folder and running: msiexec /a 'SetupTPDriver.msi' /qb TARGETDIR='C:ASUS-unpacked'When the extraction finishes it will ask you to restart, choose No. Open C:ASUS-unpackedwin10AsusTPDrvx64AsusSupportList.ini (or the one in the x86 folder if you have a 32-bit system). Add your Hardware Id in the corresponding section.

To find the Id go to Device Manager Touchpad Properties Details tab Hardware Ids. For example, paste the Id “ ETD0001” below the “ VENDORELANPS2” section. Run the installer at C:ASUS-unpackedSetupTPDriver.msiBy doing that, you are telling the installer that it “supports” your device. Nevertheless, two users were able to bypass the installer problem but the touchpad did not work.

So, it is possible that if you are getting the error message is because your device is not supported by ASUS Smart Gesture.These are the hardware ids supported by the latest ASUS Smart Gesture driver:. Elantech: ETD0105, ETD0107, ETD0108, ETD0109, ETD010A, ETD010B, ETD010D, ETD010E, ETD0110, ETD0111, ETD1000, ETD0116, ELAN0, ELAN1, ELAN2. Also: ELAN1000, ELAN1005, ELAN0100, ELAN0101, ELAN2000. Synaptics: SYN0A2D, SYN0A18. Also: SYN0A19. Focaltech: FTE1, FTE2, FLT.

Also: FTE1000, FTE1001, FTE1002, FTE2000, FLT0101, FLT0102, FLT0103. Wireless Dock: VID 0B05 & PID 1823, 17E0, 17EE, 1807, 8502. Also: PID 81C9.If your hardware id is not on that list, then your only option is to use one of the drivers included in the section. In addition, I found the ASUS Precision Touchpad driver (ASUS PTP) which supports other hardware ids:. Elantech: ELAN1200, ELAN1201, ELAN1202, ELAN1203, ELAN1204, ELAN1214, ELAN1300, ELAN1301, ELAN2200, ELAN2201, ELAN2202, ELAN2300, ELAN2301. Focaltech: FTE1200, FTE1201, FTE1202, FTE1300, FTE1301.

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Goodix: GDX1200, GDX1300, GDX1301. Docking: VID 0B05 & PID 182F, 1838, 1839, 183D, 183B, 184A, 184B.

Remember, you need to install before installing the touchpad driver.If your hardware id is on the list, here are other things to try:. Open the Windows Registry and remove all registry entries containing these words: “SetupTPDriver”, “AsTPCenter” or “SmartGesture”. Also, use CCleaner to clean the registry.I couldn’t remove some entries that contain “SetupTPDriver”, so I had to modify the key: right-click Permissions  Advanced  Owner, select Administrators, and apply. Then, I granted Full Control to my user.

If exists, go to C:ProgramDataSetupTPDriver, execute setup and select remove. Remove this folder. Run. Smart Gesture or the installer uses.NET Framework, according to a message in the ASUS Remote Link installer saying “ Please use Windows Update to check for any critical updates to the.NET Framework“. Run “Program Install and Uninstall Troubleshooter”. I contacted ASUS Support and I give them a very detailed description of the problem with all the tests already made. They couldn’t give me a final solution, but these were their suggestions:. Uninstall the Touchpad driver and ATK Package, restart and reinstall ATK Package and Smart Gesture.

Download latest versions. Reset the system to factory settings as follow ( ). Please backup all the data you need firstly. (I don’t recommend this option unless you have nothing to lose. We need to know the root cause in order to find a final solution for this issue.A user with this installer problem contacted me and he tried many of the previous solutions and ideas.

Thanks Mark for the feedback and the screenshots! By the way, the workaround of using ELAN drivers worked in his case.We with this Microsoft tool:.

Then, a log file is created on the Windows temp folder%temp% when you run the installer. The file name is like “ MSI.LOG“. There it can be analyzed what is causing the error.The ASUS Smart Gesture installer log contains this error. I have a slightly different problem, I hope you can help anyway. The touchpad used to work fine on my N552VW-FI057T with Windows 10. After downgrading to Windows 7, the touchpad is not even detected in Device Manager anymore. The installer fails with the “There is a problem with this Windows Installer package” error, as it can’t find a supported touchpad.

Pressing Fn+F9 won’t do anything, and the touchpad is already enabled in the UEFI setup.Turned back to Windows 10, where the touchpad just works. Looking at the Device Manager I found out that it is attached to the I2C bus, which is controlled by peripherals VEN8086&DEVA160 and VEN8086&DEVA161; the latter controls the touchpad, among other things. My touchpad is then detected as ACPIELAN1000.When on Windows 7, the problem is due to the Intel Chipset driver that only contains a dummy driver for the I2C bus (Device Manager shows no exclamation mark, but on the properties page reads “No driver is installed”, because the relevant INF file tells the system that none is required).

So everything seems to be installed correctly, but in fact isn’t, and the touchpad can’t be detected.I had to hunt for a suitable and hard to find driver for this chip. After a lot of trial and error and BSODs, I got the right one and guess what? The touchpad is now detected in Windows 7.

After that, Smart Gesture 4012 installs fine, but no driver gets really installed in Device Manager. I just have to find a correct driver for the touchpad and hopefully all will be well.

Steps 1-5 didn’t work for me on my Asus N53SM laptop. Smart Gesture installation completed after the hack, but whatever settings I changed in ‘Control Panel Asus Smart Gesture’ made no difference to trackpad function.I think I have found the problem.

I'm trying to open a PDF using the itextpdf-5.5. Jar library, but am getting the 'PDF header signature not found' exception as illustrated below. The file renders correctly using MacOS preview, Acrobat Reader and other tools. Then try at first renaming the input file to.bak, and reading the.bak, and writing the.pdf. That could give a clue whether the error is with reading. Pdf header signature.

From what is said on, it appears that Smart Gesture will only work with trackpads Asus calls “clickpads” which don’t have separate buttons. My trackpad is what they call a “smartpad”, having separate buttons.The above is borne out by what’s stated on:“The Smart Gesture installer will remove touchpad driver and Asus Virtual Touch automatically to avoid function conflicts”. Installing Asus Smart Gesture didn’t remove my laptop’s Elan touchpad driver (the icon of which was still in the system tray and the controls still functional).Anyway no biggie, I’m uninstalling Smart Gesture. I happen to like the standard Elan settings controls better than Smart Gesture anyway.

You can set the scroll speed, and also toggle Inertial Scroll. I can live without the 3-finger function. Hello, I have tried pretty much everything in this post. I have an Asus UX305CA, it came with Windows 10 and everything worked right. The hard drive died and I installed Windows 10 Enterprise evaluation copy and the touchpad worked perfect. I had to upgrade because the evaluation copy was expiring, I upgraded to Windows 10 Pro. Now the touchpad is not even recognized.

I go in settings and under Mouse and pointing devices all that shows is the mouse. When I install Smart Gesture, the install fails and reverts back. As I mentioned previously, I tried every solution, even re-flashed the bios. Any help from anyone is appreciated. Finally I managed to solve this problem for my situation!I had to send my laptop (UX305FA) to ASUS for repair.

When it came back it was reset to the factory settings: Windows 8.1 and some bloatware from ASUS. Not willing to do a couple of hundreds of updates I decided to take the plunge and clean install Windows 10. Everything went well except for Smart Gesture. I got the dreaded message and rollback of the installation.I previously ran into this problem which I was able to solve with a BIOS update (as mentioned as a solution on this page). But now there was no option to update as the BIOS was already on the most recent version. On some site I read something about loading the ‘Optimal Preferences’ in BIOS.

That did the trick. The steps are:. 1. Cold boot the machine or restart Windows. 2.

On boot repeatedly hit Esc to get a window giving the option ‘Enter Setup’. Choose that option. 3. In the boot screen in the right lower part of the screen an option is shown: ‘Load Optimized Preferences’. If I remember correctly it can be selected with the F9 key.

Execute that option. 4. Save and close the BIOS settingsReboot and install Smart Gesture (preceded by ATK Package if not already done). For me this worked and it confirmed my conviction this is primarily a BIOS related issue. Hope this helps.

Hey all, here’s my solution, though I have different objectives to most of you, it may help.I bought the Asus UX305CA in the UK. I don’t like Windows 10, so I downgrade to Windows 8.1. All the Windows 10 drivers on the Asus website seem to include Windows 8.1 drivers too, and so there was no problem installing most of them.

However the touchpad installation had the issues as outlined on this website.When I reinstalled Windows 10 touchpad installation worked fine, but with Windows 8.1 I had the touchpad issue. So here is how I got all the necessary drivers working for Windows 8.1:1. Install Windows 10, install all drivers via Windows Update, and any others needed via the Asus website.2. Download a program called DriverBackup (it’s free) to an external USB driver, and backup all the drivers to a USB/External Hard Drive.3.

Wipe the hard drive or create another partition, and install Windows 8.1 via CD or USB.4. Now install.Net Framework 3.5 (DriverBackup needs this to work). Now Windows Update on Windows 8.1 seem to suck now/get’s stuck on checking for updates/installing.net 3.5.

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Plus at this point you probably haven’t got an internet connection due to lack of wireless drivers. But you can install this offline from the Windows 8.1 USB/CD, which works fast and has no problem. To do this:a. Run Command Prompt in Administrator Modeb. Type: Dism.exe /online /enable-feature /featurename:NetFX3 /All /Source:E:sourcessxs /LimitAccessNote: “E:” is meant to be the letter assigned to the Windows 8.1 CD/USB, so make sure you’ve got the right letter.5. Once.Net 3.5 is installed. You need to turn off driver signatures.

Hold Shift and Choose Restart. Then Choose Troubleshoot Advanced Settings Startup Settings Restart. Then click the number next to Disable Driver Signature Enforcement (usually it’s 7).6. Now after restarting back in Windows 8.1, run DriverBackup and choose Restore, select the backup file you made, and when all the drivers show, right click and choose select all, and restore all drivers.When restoring, you’ll get 2 warnings. 1 saying this driver is already installed, would you like to reinstall? For these ones select no.However when you get a big red warnings saying something about are you sure you want to install these drivers, click yes.Note: If your problem is literally just Touchpad, you might not have to install all the drivers, just the Asus trackpad. However I think in my case, I needed the motherboard/unknown devices drivers to be installed properly too.7.

After this is done and you restart, your trackpad will now start working on a basic level and will see ASUS Trackpad in device manager. However you’ve just gone through and installed a load of drivers, and probably a load of crappy ones along with the ones that actually helped. So now you need to go to the Asus website, download all the drivers, and reinstall them all again. The first 2 I like to install are the ATK, and then the Smart Gesture (to know this wasn’t done all in vain).

And for me, they installed and all the features work! Then install all the others just to be safe.8. Use CCleaner to clean all the temporary files crap and clean your registry.9.

Create an Image of your entire hard drive so you can restore it in the future if any future problems arise.So that was my solution. This was probably easier for me than others, as my laptop was brand new, so I had nothing to lose by wiping it several times to try and get this to work. And if you use a USB, Windows literally installs under 10 minutes these days, whether it’s 8.1 or 10.However my experience will probably be able to help other people fix theirs. Here’s my thinking. People with the same model number laptop with everything working, should backup their Asus Trackpad Driver (or all of their drivers), and upload the file in a zip to this website. Other people can then download that file, then use the DriverBackup software to restore the drivers.When I did a fresh install Windows 8.1, and tried to install all the SmartGesture drivers normally, I could never get the installer working (same error right at the end). However by restoring the drivers using that program once I got the basic Asus Touchpad driver showing in device manager, I had no problem with the Smart Gesture installer.

So I think it’s less to do with the installer and more to do with if it could identify the hardware, it will install.I nearly gave up on this, this was literally the last option I tried before I was going to give up, but luckily it worked. I tried many of the options on this website and none of them worked for me.

Asus computer F553M. Windows 10 Anniversary update.On double clicking setup.exe the error message was: “The advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.”After spending a day and a half on the problem I finally found the following site:.Downloading and running the programme, which apparently fixed the registry by removing any leftover entries from the prior version of Smart Gesture, I ran setup again and it worked perfectly.Thank you for your very helpful site!

Every best wish.P.S. I am 83 years young! Have ROG G74SX. I have a Sentelic touchpad. Here is how I solved getting SmartGesture to work on the G74SX running a fresh install of Windows 10.I followed your instructions to output SmartGesture install files to the hard drive. Once I got into the AsusSupportList.ini file, I edited it to add the following to list of compatible hardware: VENDORSTLCPS2 STLC141(I got the STLC141 from the Harware ID for touchpad in the Device Manager)After saving the AsusSupportList.ini file with this entry I created a directory where AsusSupportList.ini is. I named the directory STLCPS2 and in this directory I copied all the install files from the Sentelic Touchpad Windows 7 64-bit driver.

I ran SetupTPDriver.msi from the “Asus-unpacked” directory on the hard drive and SmartGesture installed perfectly. I did many steps that describe in the list even tried to repair install Windows 10 but it didn’t work. And then the installation success after I did this:1. Uninstall ATK Package and then install it again2.

Update Windows 10 and update driver Synaptic (installed Synaptic before but it didn’t work)3. Suddenly Windows 10 notification appear after login to desktop. It’s said that the computer need to restart to make Asus Touchpad work. Restart again.5. Install latest version of Asus Smart Gesture (installation finally finish:D)6.

It’s working again!I’m not really sure what step make it work again. But, it’s finally working. I am eternally grateful for your website! My Asus UX360UAK was always losing the touchpad drivers after Windows 10 automatic updates. Then when I finally got it to run and save a few days later it would stop and the drivers would vanish!

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I then tried the method detailed here regarding BIOS and Load optimized preferences and it works!!! It’s not a perfect solution as Windows 10 updates still disable my touchpad but at least now with the Bios method it’s very easy to turn touchpad on again.I am furious both with Microsoft and Asus. Having contacted both neither were of any use with finding a resolution for my problem. Asus/Microsoft: IvanRF should be on your payroll!!Thanks a million Ivan and all participants. Best Regards. In regards to issue causing this.

I just had replace the I/O module of my UX305F since the lid closing sensor started reacting spontaneously. As I read these hall-effect sensors have an issue of drift and ASUS seemingly just didn’t care much about regulation as expected product life span is shorter. Anyway with the new I/O module, which implied a reset of the CMOS battery, the Smart Gesture again stopped working trying to uninstall and install it again, again made these errors. Again BIOS had to be reset to defaults for the installer to work again it took me a few tries until it actually worked. I have an ASUS U47A laptop. It is equipped with the Elan touchpad and had been functioning normally even after my upgrade to Win 10 last year.

Recently, though it started getting the “jitters”.I have been following this post and I followed all the suggestions regarding updating all the drivers and such but to no avail. Then I realized that the only thing that really changed was the substitution of a replacement power supply that I purchased while away from home (that’s what I get for leaving the original one behind).I noticed that the replacement PS did not have a 3rd prong on the end of the plug, which is the ground lug.

The original plug on the factory PS does have one. With nothing else to lose, I simply switched the power supplies and voila! No more jitters!I suspect that without the ground, there are some electrical “noise” in the power being delivered to the laptop, which is causing the issue. I don’t know for sure, but I cannot argue with the result. I’ll keep the other PS for charging the laptop when not in use, but the original one will never be left behind again. I got a new ASUS N580GD and installed Windows 10 on it. Got no touchpad under my drivers and always had error “There is a problem with this Windows Installer package.

A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”I fixed it by installing first the Intel Serial IO controller driver which I found on official Asus drivers page under Expand all section and then restart.

I don’t know if installing the here recommended ATK package also helped. Afterwards I was able to install the Precision TouchPad driver that came on the DVD successfully. Thank you!IMPORTANT: Intel Serial IO has to be installed. Oh my Bill Gates! I could fix that problem finally after looking for help since a month ago In my case I used the point one and doesn’t worked, then I tried the second point, going to the BIOS and selecting the “Load Optimized Preferences” or “Optimized Set Up” with F9 while in the BIOS and then save, and restart and reinstall the Smart Gesture and it finally works!!Thank you so much for giving me the help, assistance and solutions that Asus is suppose to provided but they don’t. My PC is a Laptop Asus X555QG-X0208.